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Sales Support Associate

About Us

Founded in 2001, TowerData is a technology-driven leader in email data marketing with one of the most reliable email databases in the digital marketing industry. We help companies worldwide improve the quality, size and performance of their customer lists, and we process thousands of customer orders per year. With offices in Fairport, NYC and the Chicago area, our team enjoys a fast-paced and collaborative environment where each team member’s contribution matters.


About you

You’re a highly-motivated, detail-oriented and quick-learning professional who can work independently with little oversight. You come armed with some data management experience. You feel at home setting and beating client expectations, providing exceptionally high service, and building great relationships with key customers. You must be comfortable working with demanding client requests and managing internal partners to achieve success.  An efficient multi-tasker and administrative rock star, you can communicate, organize, and provide service like it’s your job (because it will be!).


Essential Job Functions

As a Sales Support Associate you will play a critical role for the TowerData team as you:

  • Interface with TowerData clients via email, telephone and website chat to procure, manage and deliver project based database marketing services 
  • Work in tandem with sales staff and the technical team to manage delivery schedule and deadlines and communicate updates to clients as needed
  • Maintain and build client relationships
  • Create and report on project status to sales team
  • Independently resolve client issues 
  • Log client interactions to Hubspot
  • Create, facilitate, and organize client facing documents for services processing
  • Interact with accounting to facilitate client invoicing

Requirements

  • 1-3 years experience
  • Bachelor’s degree
  • Excellent communication skills
  • Working knowledge of Microsoft Excel, including formulas
  • Strong attention to detail and commitment to accuracy
  • Strong organizational skills and ability to prioritize projects
  • Ability to complete projects on tight deadlines
  • Fast learner with the ability to work autonomously
  • Strong computer and Internet skills
  • Ability to work with internal teams and advocate for the client
  • Positive, upbeat attitude

Nice-to-Haves

  • Database management experience
  • Familiarity with Hubspot CRM

Perks

  • Competitive Salary
  • Benefits package including 401k and flexible spending accounts
  • Union Square office location (Currently we are working remotely due to COVID-19, but we hope to return to our office at a WeWork later this year)

Please email your resume and cover letter to jobs@towerdata.com.

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